All HP TAXI drivers are held responsible for their actions have a Duty of Care to provide a professional taxi journey. In the unlikely event that a HP TAXI driver acts inappropriately, and NOT in accordance with HP TAXI Industry Best Practices, the passenger can activate our SOS passenger support feature on the HP TAXI app, and immediately report the incident. HP TAXI will respond promptly to resolve any safety issues, or in
appropriate behaviour, which HP TAXI consider NOT to be in accordance with our Code of Conduct.