All our drivers are held responsible for their actions have a Duty of Care to provide a professional journey. In the unlikely event that a HP TAXI driver acts inappropriately, and NOT in accordance with our Industry Best Practices, the passenger can activate our SOS passenger support feature on the our app, and immediately report the incident. we will respond promptly to resolve any safety issues, or in appropriate behaviour, which we consider NOT to be in accordance with our Code of Conduct.