Access and inclusion

Accessibility

Actively welcomes people with access needs.

General Access

Facilities and services offered

Offer multiple options for booking - web, email, phone
Offer a range of contact methods for receiving complaints
Employ people with disability
Train your staff in disability awareness
Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
Ask all visitors if there are any specific needs to be met
Website meets WCAG 2.0 accessibility standards
Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

Communication

Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (Includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)

Facilities and services offered

Train your staff in communicating with people with learning or behavioural challenges
Use Plain English / easy read signage and information (includes menus and emergency information)

Vision

Caters for people who are blind or have vision loss.

Facilities and services offered

Provide information in large print
Provide digital communication materials (hard copy information is also available on line)
Use easy read fonts in your signage and communication materials (Helvetica and Arial)
Train your staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
Have an appropriate area for toileting an assistance dog

Hearing

Caters for people who are deaf or have hearing loss.

Facilities and services offered

Physical – Mobility

Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)

Physical – Wheelchair

Caters for people who use a wheelchair.

Facilities and services offered

Read or article to get more detailed information about physical wheelchair taxi.

sydney taxi number

pay deposit

Access and inclusion

Accessibility

Communication

Vision

Hearing

Physical – Mobility

Physical – Wheelchair